This privacy policy explains what personal information IttiShruti Studio collects when you use this website, how we use it and how we keep it safe. By using the website you agree to this policy.
Information we collect
- Your name, email address, phone number and delivery address when you create an account, place an order or send an enquiry.
- Details of your orders, such as the artworks, sizes, amounts and delivery status.
- Messages and reference images you send us through the contact, enquiry or custom piece forms.
- Basic technical information needed to run the website, such as a session cookie that keeps you signed in and remembers your cart.
Payments
Online payments are processed by our payment partner, Razorpay. Your card, UPI or bank details are entered on Razorpay's secure pages and are not stored by us. We only receive confirmation of whether a payment succeeded.
How we use your information
- To process and deliver your orders, and to send order and delivery updates.
- To reply to your enquiries and discuss custom pieces.
- To provide customer support and handle cancellations, returns and refunds.
- To meet legal, tax and accounting requirements.
We do not sell or rent your personal information. We do not send marketing messages unless you ask us to.
Who we share it with
We share only what is needed with the companies that help us run the shop: courier and logistics partners (your name, phone and delivery address), our payment partner Razorpay, and our email and hosting providers. We may also share information when required by law.
Cookies
The website uses a small number of essential cookies to keep you signed in and to remember your cart. We do not use advertising cookies.
How long we keep it
We keep order records for as long as required for tax and accounting purposes. You can ask us to delete your account and enquiries at any time, except for records we must keep by law.
Your choices
You can view and update your details from your account page, or write to us to ask for a copy of your information, a correction or deletion.
Security
We take reasonable steps to protect your information, including encrypted (HTTPS) connections and restricted access to our systems.
Grievance officer and contact
For any questions or complaints about your personal information, contact:
IttiShruti Studio
Varanasi
Email: itti.shhruti@gmail.com
Phone:
We may update this policy from time to time. The date at the top of this page shows when it was last changed.